I’m going to keep this short, and try not to rant.
Below is a report from Pingdom, who is a company that can monitor your websites’ uptime and performance. The chart displays uptime and response times from the last 12 months
As if any further explanation is even needed, here it goes:
The blue line is the response time of the site
The green/red bar at the bottom shows uptime/downtime.
A. Displays when the service started monitoring this website. I was on Pressable at the time, and things were going “well”.
B. My response time progressively gets slower.
C. The downtime progressively becomes more frequent and for longer periods of time. You’ll notice the report states 595 outages. I don’t really want to talk about it.
D. I moved the website to Flywheel. My response time became instantly dropped so much that I wonder how I ever put up with things before, even on the best days. Also, now on the longest stretch of uptime in the last 12 months(hasn’t gone down yet as of writing this).
The images below are speed tests on this site
So there it is, why I moved should speak for its-self from a performance standpoint. Other reasons aren’t worth writing about. Let’s just say the overall customer experience degraded as much as performance did.
The Happy Part
- My site is fast again!
- I have an awesome new hosting company!
I’ve had my eye on Flywheel since they were in Beta. I had signed up and poked around, but didn’t see any compelling reason to use them over any of the other Managed WordPress host out there. While they may have been just getting started, I have to admit that I overlooked a key component of their infrastructure that sets them apart. We’ll get to that in a moment, but first I want to outline a few key points that helped guide me to Flywheel when it came time to move.
You get live chat and telephone tech support from some pretty helpful people. They are friendly, quick, and know what they are doing, both on the server level and about WordPress. I’d to as far as to say its amazing how helpful they are.
Slick Intuitive Interface – Managing sites from the Flywheel app is quite a pleasure. The app is beautifully designed and lets me do everything I need to do, like manage the database without having to see phpmyadmin, manage backups and one-click restore, enable WP_DEBUG without needing to edit wp-config, even add CDN or SSL without having to go through support.
Servers are running nginx & varnish. Its fast.
And the now for the best part… Each site is on its own VPS with a dedicated IP (with the exception for bulk plans – which give you your own VPS & dedicated IP – but a larger one with more resources to allot for the amount of sites in your bulk plan.). Some of the other Managed WP Hosts, and with shared hosting, you are sharing a server with hundreds or even thousands of other sites. If they are using too many resources, your sites performance could degrade. If they add too many sites to the server, your sites performance degrades.
There you have it. That is why I changed hosting companies. Again.